The hospitality industry covers jobs involving customer care and customer service, often in hotels, guesthouses and holiday resorts. These include reception staff, bar staff, waiting staff and all those responsible for ensuring that guests’ needs are met in a friendly, efficient way. In some larger establishments there are posts for conference and event organisers, and some holiday camps employ stewards and staff to entertain customers and manage guest activities.
With experience and the right kind of skills, it’s possible to progress to hospitality assistant, manager or assessor. There is an NVQ/QCF Assessor certificate – formerly known as the A1 Award – which qualifies holders to assess hospitality trainees.Read More